PRIVACY POLICY FOR CLIENTS
OUR COMMITMENT TO PRIVACY
RE/MAX Select Properties ("RE/MAX Select") is committed to maintaining the security,
confidentiality and privacy of your personal information. This Privacy Policy documents
our on-going commitment to you and has been developed in compliance with the British
Columbia Personal Information Protection Act.
SCOPE OF POLICY
This Policy applies to RE/MAX Select. This Policy addresses personal information about
identifiable individuals and does not apply to the information collected, used or disclosed
with respect to corporate or commercial entities.
This Policy does not impose any limits on the collection, use or disclosure of the following
information by RE/MAX Select:
- your business contact information; and
- certain publicly available information.
ACCOUNTABILITY
RE/MAX Select has designated a Privacy Officer who is responsible for RE/MAX Select's
compliance with this Policy. The Privacy Officer may be contacted as described below.
PURPOSES
When collecting information, RE/MAX Select will state the purpose of collection and will
provide, on request, contact information for the Privacy Officer who can answer questions
about the collection.
Most personal information is collected directly from you through the various contracts and
other documents you complete (e.g. Multiple Listing Contract, Contract of Purchase and Sale,
Property Disclosure Statement), and through discussions with your REALTOR®. Some information
may be collected from other sources such as government departments and agencies (e.g. Land
Title Offices, B.C. Assessment).
Your information may be disclosed to (or accessible by) various Real Estate Boards in
British Columbia and their staff and members, other REALTORS® and their clients, government
departments and agencies, financial institutions, legal advisors, service providers, the
British Columbia Real Estate Association, the Real Estate Council of British Columbia, the
Canadian Real Estate Association and members of the public for the purposes described below.
Not all of your information will be accessible by each of these entities. For example,
once the listing term has ended, the general public will not have access to your information
unless it is otherwise accessible through public registries such as the Land Title Office or BC Assessment.
RE/MAX Select and your REALTOR® collect, use and disclose your personal
information for the following purposes:
- Allowing members of Real Estate Boards (including REALTORS® and appraisers) to:
- Appraise your property.
- List your property in the Multiple Listing Service® system in order to market your property.
This purpose does not apply if your listing is an exclusive listing.
- Market your property for sale through any other media (both print and electronic).
- Help you locate a suitable property to purchase.
- Facilitating the purchase and sale transaction (by cooperating with financial institutions,
legal advisors and government departments and agencies).
- Complying with legal requirements and acting pursuant to legal authorizations.
- Complying with codes of professional conduct and ethics for members of Real Estate Boards.
The above collections, uses and disclosures are a necessary part of your relationship with your
REALTOR® and RE/MAX Select.
Other uses:
- Your REALTOR® may communicate with you to determine whether you require additional real
estate services.
- Your REALTOR® may communicate with you to provide information about other products or
services which may interest you.
You may instruct RE/MAX Select to refrain from using or sharing information in the two ways
described above under "other uses" at any time by providing written notification to RE/MAX Select
Privacy Officer. RE/MAX Select acknowledges that the sharing of information in the
two ways described above is at your option and you will not be refused services merely because
you advised RE/MAX Select to stop using or sharing information in these ways.
When personal information that has been collected is to be used for a purpose not previously
identified, the new purpose shall be identified prior to use and consent for same shall be
obtained from you unless the use is authorized or required by law.
CONSENT
RE/MAX Select will obtain your consent to collect, use or disclose personal information
except where RE/MAX Select is authorized or required by law to do so without consent.
For example, RE/MAX Select may collect, use or disclose personal information without
your knowledge or consent where:
- the information is publicly available, as defined by statute or regulation;
- RE/MAX Select is obtaining legal advice; or
- RE/MAX Select reasonably expects that obtaining consent would compromise an investigation or proceeding.
Other exceptions may apply.
Your consent can be express, implied or given through an authorized representative such as a
lawyer, agent or broker.
Consent may be provided orally, in writing, electronically, through inaction (such as when
you fail to notify RE/MAX Select that you do not wish your personal information
collected/used/disclosed for various purposes after you have received notice of
those purposes) or otherwise.
You may withdraw consent at any time, subject to legal, contractual and other restrictions,
provided that you give reasonable notice of withdrawal of consent to RE/MAX Select. On receipt
of notice of withdrawal of consent, RE/MAX Select will inform you of the likely consequences of
the withdrawal of consent, which may include the inability of RE/MAX Select to provide certain
services for which that information is necessary.
LIMITS ON COLLECTION OF PERSONAL INFORMATION
RE/MAX Select will not collect information indiscriminately and will limit collection of
information to that which is reasonable and necessary to provide services and which is
reasonable and necessary for the purposes consented to by you. RE/MAX Select will also
collect information as authorized by law.
LIMITS FOR USING, DISCLOSING AND RETAINING PERSONAL INFORMATION
Your personal information will only be used or disclosed for the purposes set out above
and as authorized by law.
RE/MAX Select will keep personal information used to make a decision affecting you for at
least one year after using it to make the decision.
RE/MAX Select will destroy, erase or make anonymous documents or other records containing
personal information as soon as it is reasonable to assume that the original purpose is no
longer being served by retention of the information and retention is no longer necessary for
legal or business purposes.
RE/MAX Select will take due care when destroying personal information so as to prevent
unauthorized access to the information.
ACCURACY
RE/MAX Select will make a reasonable effort to ensure that personal information it is using
or disclosing is accurate and complete.
If you demonstrate the inaccuracy or incompleteness of personal information, RE/MAX Select
will amend the information as required. If appropriate, RE/MAX Select will send the amended
information to third parties to whom the information has been disclosed.
When a challenge regarding the accuracy of personal information is not resolved to your
satisfaction, RE/MAX Select will annotate the personal information under its control with a
note that the correction was requested but not made.
SAFEGUARDING PERSONAL INFORMATION
RE/MAX Select protects the personal information in its custody or control by making reasonable
security arrangements to prevent unauthorized access, collection, use, disclosure, copying,
modification, disposal or similar risks.
RE/MAX Select will take reasonable steps, through contractual or other reasonable means, to
ensure that a comparable level of personal information protection is implemented by the
suppliers and agents who assist in providing services. Some specific safeguards include:
- physical measures such as locked filing cabinets;
- organizational measures such as restricting employee access to files and databases as appropriate;
- electronic measures such as passwords and firewalls; and
- investigative measures where RE/MAX Select has reasonable grounds to believe that personal
information is being inappropriately collected, used or disclosed.
Note that confidentiality and security are not assured when information is transmitted
through e-mail or other wireless communication.
PROVIDING ACCESS
You have a right to access your personal information held by RE/MAX Select.
Upon written request and authentication of your identity, RE/MAX Select will provide you with your
personal information under its control, information about the ways in which your information is being
used and a description of the individuals and organizations to whom that information has been
disclosed. RE/MAX Select may charge a reasonable fee for doing so.
RE/MAX Select will make the information available within 30 days or provide written notice where
additional time is required to fulfil the request.
In some situations, RE/MAX Select may not be able to provide access to certain personal
information (e.g., if disclosure would reveal personal information about another individual,
the personal information is protected by solicitor/client privilege, the information was
collected for the purposes of an investigation or where disclosure of the information would
reveal confidential commercial information that could harm the competitive position of
RE/MAX Select). RE/MAX Select may also be prevented by law from providing access to certain personal information.
Where an access request is refused, RE/MAX Select will notify you in writing, document the
reasons for refusal and outline further steps which are available to you.
COMPLAINTS
RE/MAX Select will, on request, provide information regarding its complaint procedures.
Any inquiries, complaints or questions regarding this Policy should be directed in writing to
RE/MAX Select Privacy Officer.
Contact Information:
RE/MAX Select Properties
Attention: Privacy Officer
#250 - 4255 Arbutus Street, Vancouver, B.C.
Canada, V6J 4R1
Bus: (604) 737-8865 Fax: (604) 737-8512
E-mail: Arlene Butler, Privacy Officer
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